PRODUCT CARE

Your MoonWomb™ ☾ MiniMoon™ ☾ Pillows, Covers, and all products made by The Sustainable Baby Co.® are heirloom quality and built to withstand the test of time.  

**Place your pillow in the sun periodically to energize and disinfect. 

Wash covers and cotton products on gentle or hand wash in cold water. Line dry.

You may spot clean your pillow or remove the hulls and hand wash the shell. Placing the hulls in a large pillow case while washing is the easiest method. Refill with hulls using a large funnel. See YouTube video for detailed instructions. 

You may purchase new aromatherapy pouches in our store or refresh by adding a drop of lavender essential oil directly on the pouch. Use caution with essential oils. 

Botanical Dye covers should be washed separately or by hand to avoid color fading. 


SHIPPING

General Things to Keep In Mind About Shipping

 1. Standard delivery ranges from 2-4 business days based on distance from Pagosa Springs, Colorado. This does not include production time (please see your order confirmation for estimated production time)– The Sustainable Baby Co. MoonWomb, MoonBay, and MiniMoon are all handmade in the beautiful San Juan Mountains of Colorado. Because we handcraft our products, they take a little longer to ship. Our team is working hard to get your order to you as soon as possible. Due to the impact of Covid-19 and increased order volumes, orders may be delayed. We are doing our best to meet this demand though we are growing so much faster than we ever expected to (and feel so lucky to have this kind of growth). Trying to do so sustainably in a time and place where this task can be a bit complicated for a small business with no interest in chasing capital or moving production overseas has been a little wild at times. We thank you for both your enthusiasm and your patience with us!

2. Orders are currently fulfilled by a few people at a time set up for adequate distancing, rather than a larger team of shippers during busy times. We are also following a strict regimen of sanitizing our workspace that slows us down a little bit more-- but keeps us all extra safe. This means it will take longer for orders to process, so we ask that you have patience with us at this time-- and please don't hesitate to reach out if you need us! :)

RETURNS
We want you to love your purchase. If for some reason you are not 100% happy please contact us hello@thesustainablebabyco.com. 
If you love your purchase we want to hear about it, and if something's not quite right we want to have a chance to make it perfect. We stand behind our products and want you to feel valued as a customer. 
Your return should be in new condition and returned within 14 days. Customer is responsible for return shipping. 

 

SAFETY SUGGESTIONS

We care about the safety of you and your babes. Please follow instructions in order to keep you and your baby safe. 

-Never leave your baby unattended with the pillow
-Never use your pillow near open heat or fires
-Never use the pillow to prop your baby up on high surfaces, babies are full of surprises and can roll when least expected.

-We use 100% Organic materials free from chemicals or pesticides, however if you have allergies to cotton or buckwheat discontinue use. Our pillows are naturally non-allergenic and this would be an extremely rare occurrence.

-When using with an infant do not use for sleeping. There is much debate as to when a toddler should start using a pillow. Many “experts” agree that the right time to give your toddler a pillow is when you transition your little one from the crib to a bed, around the age of 18 – 24 months. Our pillows are filled with buckwheat hulls which offer the maximum breath-ability. We are required to have this on our site. We do believe that mama knows best and trust you will make the most intuitive decisions on how to use your Sustainable Baby Co. Products. 

-More information on sleeping with baby and sleeping guidelines. 

 

PRIVACY
Your privacy is important. Your information that is collected on this site will be kept strictly confidential. 

PATENT & COPYRIGHT
The Sustainable Baby Co ® is the original creator of the MoonWomb™ ☾  & MiniMoon™ ☾ Pillows.
The MoonWomb™ ☾ MiniMoon™ ☾ Pillows are registered Patent Pending and can not be made, copied, or sold by any company other than The Sustainable Baby Co.®
Our website including copy, images, texts, format, may not be copied, reproduced, sold or used for any purpose without consent of The Sustainable Baby Co.®