Happy Holidays! We are doing everything possible to get all current and back orders sent before the holiday and shipping out twice a day until 12/23. If your tracking has not updated please allow 24-48 hours. Our small town post office is very overwhelmed this time of year. If you need immediate assistance please use the chat feature on our website We will be monitoring that from 7am-11pm MST through Saturday.
Can't find your answer on our site? Reach us on the chat feature first. Email or use the contact us button firstname.lastname@example.org. We're usually able to respond within 12-24 hours but we're humans and things come up-- we're sure you understand! Please do not send multiple messages as it causes confusion and delays. Our social media Instagram, Pinterest and Facebook are not monitored. Please do not contact us on those platforms if you need assistance right away.
Check out the FAQ and shipping page for the most updated information.
We have our number 720-495-8833 listed on our website (google requires us to do so) however we do not have a full time phone answering team member so first try chat then texting before a voicemail. We receive a ton of marketing and bot calls so the voicemail fills up quickly and we don’t want to miss hearing from you boo 😘
For all general questions related The Sustainable Baby Co.,feel free to email us at Hello@thesustainablebabyco.com or through the contact form below.
Please get in touch!