Happy Holidays! We are doing everything possible to get all current and back orders sent before the holiday and shipping out twice a day until 12/23. If your tracking has not updated please allow 24-48 hours. Our small town post office is very overwhelmed this time of year. If you need immediate assistance please use the chat feature on our website We will be monitoring that from 7am-11pm MST through Saturday.

 

 

 


Can't find your answer below?
Want to just say hello? Reach us at hello@thesustainablebabyco.com 
We're usually able to respond within 12-24 hours but we're humans and things come up-- we're sure you understand! 

We have our number +19704505770 listed on our

How Long Does Shipping take?

General Things to Keep In Mind About Shipping

 1. Standard delivery ranges from 2-4 business days based on distance from Pagosa Springs, Colorado. This does not include production time (please see your order confirmation for estimated production time)– The Sustainable Baby Co. MoonWomb, MoonBay, and MiniMoon are all handmade in the beautiful San Juan Mountains of Colorado. Our team is working hard to get your order to you as soon as possible. We are doing our best to meet this demand though we are growing so much faster than we ever expected (and feel so lucky to have this kind of growth). We thank you for both your enthusiasm and your patience with us!

2. Orders are currently fulfilled by a few people. This means it may take longer for orders to process, so we ask that you have patience with us at this time-- and please don't hesitate to reach out if you need us! 

3. Multiple items in one order may ship separately. We try to ship together when possible, but it is not always an option with production schedules. You will receive tracking numbers for each item if shipped separately.

4. Our products are made with natural and organic materials, and, as a result, weigh more than synthetic and polyurethane-based pillows/sleepers.

 

I didn't receive my order confirmation or shipping confirmation email!

Check your spam, the email is coming from hello@thesustainablebabyco.com You should receive an email from us confirming your order and then another one when your order ships with tracking information. If you think you may have entered in your email incorrectly, or didn't receive an order confirmation for another reason, email us at hello@thesustainablebabyco.com or check your customer account if you made one at checkout.

I received a delivery notification but my package is not here. 

Typically your package will show up within a week! Once the package has left our warehouse, USPS/UPS is responsible for your package. We cannot be held responsible for lost or stolen packages. Visit their website for instructions on how to make a claim. You can also find your local post office on the USPS OR UPS site, and they will have a local phone number to call (as opposed to the 800 number).

Is my pillow washable?

-yes and no

You can absolutely wash your removable cover in the washing machine preferably with similar fabrics to prevent pilling. Botanical dyes covers should be hand washed. The pillow itself can be emptied and the canvas shell may be hand washed and line dried if absolutely necessary.

We highly recommend spot cleaning the canvas casing as a first option if anything should leak through the cover, then laying it in the sun to re-energize and disinfect.

 See product care.